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Returns & Refunds

Intimate Reminder

1. Please count the quantity of the goods and confirm the condition of the goods immediately upon receipt of the goods.
2. The packaging must be properly kept for at least 15 days to protect your rights to return or exchange.
3. If you have any questions about use, please call us, thank you for your purchase.

Notice for Return and Exchange

1. If the product loses its resale value if it is opened, used, or disassembled and lacks integrity, the refurbishment fee will be charged when returning the product.
2. During the 7-day appreciation period, new products that are defective can be replaced. (The product damage caused by violation of the operation manual or improper use of the product is not within the scope of service.)
3. For returns and exchanges, please wrap the goods back in their original boxes, wrap them in bags or boxes, and wait for the logistics driver to collect them. (If it is delivered to the management office, or if there are multiple manufacturers returning the goods, please indicate "Kexuan Trading Co., Ltd" on the outer packaging to avoid misacceptance.)
4. If you need to return the goods, we will confirm the quantity and status of the goods after receiving the goods, and then proceed to the refund process (usually about 10-15 working days). If there is any discrepancy, we will contact you through the platform.

According to the provisions of the Consumer Protection Law, please pay attention to the following return and exchange information:

1. In accordance with Article 19 Paragraph 2 of the Consumer Protection Act and the applicable guidelines for reasonable exceptions of the right to cancel communications transactions announced by the Executive Yuan, this shop does not provide the application of the seven-day hesitation period of the Consumer Protection Act for the following products:

(1) Commodities are prone to corruption, have a short shelf life, or are about to expire when the contract is terminated. Because it is prone to rapid deterioration, the shelf life is less than seven days, or although it is slightly longer than seven days, but it will be overdue when the contract is terminated, and it is not suitable to be returned and sold.
(2) Customized products according to your requirements. Because you have sufficient information and time to choose whether to proceed with this transaction.
(3) Newspapers, periodicals or magazines. Therefore, such publications are time-sensitive.
(4) Audio-visual products or computer software that have been opened by you.
(5) Digital content that is not provided through tangible media or online services that are completed once provided, provided with your prior consent.
(6) Personal hygiene products that have been opened.
(7) International air passenger transport services. Such as: air tickets, etc.
(8) Commodities or services that have been announced by the competent authority in accordance with Article 17 Paragraph 1 of the Consumer Protection Act that shall and shall not be recorded in the formalized contract. Such as: art and cultural exhibition tickets, tourist accommodation tickets, etc.

2. If the goods are not listed in the preceding article, the shop provides all consumers with the right to a hesitation period of seven days after receiving the goods. Within seven days after you receive the goods, if you do not want to buy the received goods, please return the goods and notify the shop in writing or E-mail, and the shop will handle the return for you immediately.

3. After you receive the goods, please confirm the goods you ordered as soon as possible. If there are any damages, scratches, or incomplete packaging caused by non-human factors, please notify this as soon as possible Company customer service staff, we will conduct product defect or damage identification, and replace you with new products as soon as possible.

4. If you need to process a return or exchange, please E-mail or call to our shop and provide the following information:
(1) Order number
(2) Name and contact number, and E-mail address
(3) Reason for return and exchange (not required)

5. When you want to return the goods, in accordance with the provisions of the Civil Law, you and this shop shall mutually bear the responsibility of restoring the original state of the transaction, therefore:
(1) Please keep the product in a brand new state, and please ensure that the main product, user manual, registration reply letter, peripheral parts, invoices, related accessories, etc. are not missing, and return them together with the original packaging so that this shop can provide you Process refunds.
(2) If the goods are damaged, worn, scratched, dirty, or damaged due to human factors such as improper use, disassembly, etc., and the goods cannot be returned to the shop in their entirety, the shop will respond to you at your discretion The cost of the original condition, or request the price of the product in proportion to the preservation condition of the product.

Privacy Protection Policy】

Your account information and personal files are password protected. It is recommended that you do not disclose your account password to anyone. Our company will never ask for your password on the phone or email, and will not actively leak your information. The important user information (address, name, e-mail, etc.) obtained by our company will never be transferred or used by a third party, but it is not limited to requests made by state agencies such as courts and police agencies.

For details, please check the "Terms of Service and Privacy Policy" page.