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Other Procurement Requirements (Customization)

The company provides [bulk purchase service] and [customized service], please refer to the detailed description and process below.
(This service is temporarily only available to customers in Taiwan.)

Bulk Purchase Service

If you need bulk purchase services, please provide the following information first:

1. Contact name
2. Contact number
3. Company name (not required for companies, schools and administrative units)
4. Title (not required for non-company, school or administrative unit)
5. Uniform number (not required for companies, schools and administrative units)
6. Name of purchased item
7. Color and quantity
8. Scheduled delivery time
9. E-mail
10. Remarks (other instructions)

After receiving the above information, a dedicated person will contact you, and provide exclusive preferential prices and special order services for companies or individuals' large-scale product purchase needs.

Customized Service】 (The Minimum Order Quantity is 1000 Bottles of The Same Style)

Cups and bottles can be tailor-made according to the needs of customers, creating images or words specified by customers.

1. Budget Evaluation - 
【FUJI-GRACE】There are many products in cups and bottles, so if we can put forward a rough budget in the first step, we can plan the most suitable products and customized solutions for you as quickly as possible.

2. Choose Bottle Style -
You can choose a few more interesting styles from our website, or let the specialist suggest and quote for you.

3. Provide Pictures - 
After the product style is determined, please provide us with the logo file, text file or photo you want to print (laser engraving). We will first make a synthetic diagram for you to refer to the effect of the actual finished product, and confirm the diagram and printed content with you Production will only be carried out after everything is correct.

For accurate printing (laser engraving) effect, please provide AI file (vector image file) and Pantone color ticket number; if only dot matrix image file (such as JPG, BMP, etc. format) is provided, or Pantone color ticket number is not provided, The professional designers of our company can also handle it, but there may be additional art processing costs. Please confirm with your sales specialist when ordering.

※The company also provides outer box design and printing services for cups and bottles, and the cost is extra.

4. Confirm The Total Amount, Delivery Date and Payment Method - 
After both parties confirm that the synthesized schematic diagram, printed content, total amount, delivery date and payment method are all correct, the order is established and the production process is entered.
The delivery time for customized products from payment completion to completion will be determined according to the production quantity. If the delivery time is very short, please be sure to inform in advance and let us do our best to cooperate!
(If the date is extended or shortened due to raw material problems, the actual situation will prevail, please forgive.)

Precautions for Customized Service】(Please Read the Following Carefully)

· All cups and bottles have specifications on the product page. Please confirm that they meet the requirements before customizing the service. If the specifications do not meet the requirements, we will not provide return or exchange services.

· Customized cups and bottles are customized products. After the subscript payment is completed and the manuscript is confirmed, the modification and cancellation of the order cannot be accepted. Please place the order carefully.

· If the product is defective, only new products of the same customized product can be replaced.

· Customized cups and bottles do not apply to the seven-day appreciation period. Except for major product defects, refunds and exchanges cannot be applied for.

· Since the product is a customized product, it cannot be resold to others after completion.

· Customized products include one-time shipping fee to a single location, limited to the main island of Taiwan.

· Confirm that the customized service means that you can accept the company's shopping process description.

Customized services are not applicable to the return rules during the seven-day appreciation period of online shopping. According to Article 19 of the Consumer Protection Law,The content is extracted as follows: "Business operators publish pictures of previous similar products in catalogs, newspapers, magazines, etc., so that consumers are motivated to purchase, and then demand The business operator made a special order based on the picture, that is, it is not a postal purchase and sale, and it does not apply to the arbitrary termination of Article 19 of the Consumer Protection Law."

Defect Definition Standards for Customized Services】 (The Following Conditions Do Not Constitute a Defective Product

· Damaged outer packaging (caused by logistics problems).

· Slight chromatic aberration or color cast.

· Very small stains and dirty appearance that can be cleaned by itself (does not affect the use function).

· Different from imagination, personal aesthetic judgment... and other personal subjective factors.